By: Michael McQueen
We all have our own story of dealing with friction. Hours spent on hold, inefficient systems and arbitrary rules all play a role in making many customer experiences unbearable. The only outcomes of systems such as these are higher costs, confusion and irritation. Read more
By: By: Jess Drummond
Singer-songwriter Blessing Offor has a remarkable story to tell.
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By: Collett Smart
There is something both exhilarating and scary about the freedom that comes with being a teenager. Some of the teens I chat with mention how much they love going out with friends, but feel conflicted about the peer pressure around sleepovers, parties and alcohol. Read more
By: Stephen McAlpine
People are planting flowers in Kyiv. Spring is coming. In the midst of all the chaos, horror and death that the Russian invasion has inflicted on Kyiv, there is something beautiful about people planting flowers in wartorn Kyiv.
By: Justin Rouillon
When Matt Knight visited his hometown of Lismore following the first round of flooding that the town received, he knew he wanted to make a long term difference to kids who’d lost everything in the record breaking floodwaters. Read more
By: Michael McQueen
A few years ago, I was running a strategy workshop with the leadership team of a global medical device firm. As we explored the disruptions that were impacting their business most, one came up that I hadn’t previously considered. Read more
By: Laura Bennett
These days we are inundated with pictures of our everyday lives. Sure, our social media may only capture the highlights, but as you scroll back through your phone’s camera roll, most of us would have a fairly good diary of key millstones, family events, and the many times our cat looked cute while sleeping.
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