Why A Consistent Customer Experience Is The Key To Building Trust
By: Michael McQueen
“Our trust in technology has rested in a confidence that the technology will do what it’s supposed to do, nothing more, nothing less.”
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Tag Archive for: michael mcqueen
How To Make Millennials Work
By: Michael McQueen
The need for industries and brands to stay relevant to the next generation has always been important, but today it matters more than ever.
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Why Evolutionary Change Is No Longer Enough
By: Michael McQueen
“The electric light did not come from the continuous improvement of candles.”
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How Automation Will Serve Us Well
By: Michael McQueen
Imagine a world where you enter a retail store and are instantly identified by your mobile phone. Your preferences, credit card details and buying history are immediately recognised along with your identity and from that moment on, the entire in-store experience is customised to your needs and desires.
Why We Should Trade In Our Education Bias
By: Michael McQueen
If you rose through the grades of the schooling system in the last forty years or so, it is almost certain that at some point you were encouraged toward university.
What Is Your Appetite For Failure?
By: Michael McQueen
“Success is the ability to go from failure to failure without losing your enthusiasm.” – Winston Churchill
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3 Keys to Identifying Friction in Business
By: Michael McQueen
Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction either. If businesses are to remain indisruptible in the years to come, identifying friction is paramount, so here are 3 key questions to help you find it.
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What To Expect From The Schools Of Tomorrow
By: Michael McQueen
Recent years have seen the discussion of the relevance of the current education system come to dominate public dialogue.
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3 Keys To A Culture Of Boldness
By: Michael McQueen
Few things are discussed with more enthusiasm in the business world of our day than innovation and creativity. However, implementing innovation within organisations is a much more challenging task.
How To Teach An Old Dog New Tricks
By: Michael McQueen
‘You can’t teach an old dog new tricks.’ This old proverb has been renowned and repeated through the decades, declaring that it is impossible to retrain someone or something that is aged and set in its ways.