Tag Archive for: michael mcqueen

The Key to the Customer Experience? Kill Confusion

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By: Michael McQueen

There is no faster way to kill the customer experience than with confusion. Read more

Employees are Quietly Quitting; You Need to Cultivate Workplace Culture

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By: Michael McQueen

While the dust has largely settled from the pandemic, the reworking of work that it set in motion is still going strong as companies and employees attempt to navigate their different needs and interests. Read more

Struggling to Sell Ideas? Try Being Uglier, Dumber and More Doubtful

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By: Michael McQueen

Earlier this year, a cereal brand faked a whole set of endorsements and got away with it. Read more

You Thought TV Home Shopping Was Dead? Meet ‘Shoppertainment’

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By: Michael McQueen

Years ago, I released a book named Memento that took me way out of my comfort zone. Read more

What Business are you Really In?

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By: Michael McQueen

We all know the importance of a ‘why’. For individuals and organisations alike, clarifying purpose is essential as a way of orienting goals and strategies, unifying teams and incentivising action. Read more

Gen Z Are Key Voices in Today’s Creator Economy

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By: Michael McQueen

Within an economy increasingly characterised by precarity and uncertainty, the growing class of creators represents an alternative approach to money-making to traditional employment. Read more

The Future of Healthcare: The Quantified Self Movement

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By: Michael McQueen

We live in an age where more and more of our daily lives is being monitored and measured by AI-powered tools. Read more

Education Has Changed. Here’s How Teachers Can Move With the Tides

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By: Michael McQueen

In a world that is becoming more and more futuristic by the minute, there are few places that need our attention as urgently as education. Read more

Digital Shoes and Customised Shopping: Tomorrow’s Retail Has Arrived

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By: Michael McQueen

The fashion industry’s history of highly homogenised models has been an object of wide criticism for years now. Read more