Disability Service Manager

The Service Manager role is a hands-on leadership position that supports senior management in ensuring effective delivery of services to those we support, whether residential, vocational, home support, or otherwise.As a Service Manager, you will work collaboratively with the Operations Manager and other managers to ensure the continued delivery of quality services that meet the NDIS Practice Standards and related legislation.

This position description is a general summary of the role and may change as the organization’s needs evolve.
Ensure that the vision, mission, values, code of conduct, and policies are adhered to.
Contribute to building inclusive communities through partnerships and collaboration with individuals, carers, and local organisations.
Liaise with the Operations Manager regarding all aspects of the programs and objectives.
Maintain accurate NDIS participant records, progress reports, and claims processes.
Be a positive role model and work collaboratively with staff.
Participate in ongoing professional development and attend industry forums and training.
Support Senior Team Leaders, Coordinators, and Team Leaders through supervision and mentoring.
Attend regular surveys (staff and participants) and follow up on issues or complaints.
Attend reporting meetings with Operations Manager and provide monthly reports.
Manage the establishment of more SIL homes and STA, and oversee rosters, budgets, and incident management.
Provide direct disability support to clients as needed.
Offer 24/7 support to On-Call staff during emergencies.